Value Your Employees

At one of my clients, we have trained the office manager to do a large portion of the bookkeeping. She really stepped up to the plate, easily taking to the technology. The bookkeeping tasks flow from the rest of her responsibilities, from signing on new members to paying bills. With small businesses, we need to balance proper internal controls. Since my focus for this writing is not internal control, I will address that on another platform.

Here is the shortfall: the office manager is the lowest paid employee at the organization. This person has assumed additional responsibilities. The tasks are significant in measuring and managing the organization's financial performance. The person has demonstrated that she is trustworthy.
And the organization does not value any of this.

I see that the office manager is adding much more value in her position today than she was three months ago. To her supervisor, I plea - she has earned a pay increase. Find some room in your budget to recognize the work, contribution and value this person is demonstrating. If you don't, someone else will.